Privacy Policy

Effective date: 27 June 2026

FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682) ("we", "us", "our", the "FRM Group") is committed to protecting your privacy. This policy explains how we collect, use, hold, disclose and protect your personal information, and applies to all of our websites, landing pages, forms and marketing.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

What is personal information and why do we collect it?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual. The personal information we collect is primarily your contact and identifying details — for example your name, postal and email addresses, and phone numbers — together with information about how you interact with our websites, ads and communications.

We collect this information in a number of ways, including:

• when you register for a webinar, event or download;
• when you complete a form or enquiry on our websites or landing pages;
• by telephone, email or correspondence;
• when you interact with our advertising or pages on social media platforms (such as LinkedIn, Facebook, Instagram and Google);
• through cookies and similar tracking technologies; and
• from publicly available sources and third parties (such as advertising and lead-generation platforms).

We collect your personal information for the primary purposes of providing our services to you, responding to your enquiries, and marketing (including inviting you to events and webinars and following up with you). We may also use it for secondary purposes that are related to a primary purpose and that you would reasonably expect. Where appropriate, we will explain why we are collecting your information and how we intend to use it. You can opt out of our marketing at any time (see "Direct marketing" below).

Sensitive information

We do not ordinarily collect "sensitive information" (as defined in the Privacy Act). If we ever need to collect sensitive information, we will only do so with your consent, or where required or authorised by law.

Direct marketing and how we contact you

By providing your details to us you agree that we and our group companies may contact you. Our marketing may include:

• Phone calls
• Email and SMS/MMS
• LinkedIn messages and advertising
• Meta and Google advertising and retargeting

You can opt out at any time — by using the unsubscribe link in our emails, replying STOP to an SMS, telling us during a call, or contacting us using the details at the end of this policy.

Cookies, tracking and online advertising

Our websites use cookies and similar technologies (including the Meta Pixel, LinkedIn Insight Tag and Google Analytics/Google Ads tags) to understand how visitors use our sites, measure advertising, and show relevant ads. You can manage cookies through your browser settings.

Disclosure of your personal information

We may disclose your personal information:

• Within the FRM Group — to our subsidiary companies, including Surfside Accounting Services Pty Ltd, CDM Recruitment Partners Pty Ltd, Specialised Finance Australia Pty Ltd, Chamberlin Partners Pty Ltd, Property Management Australia (Qld) Pty Ltd, Task Force Consulting (Qld) Pty Ltd, Chamberlin, Collins & Partners Pty Ltd, Solar Finance Australia Pty Ltd and Reno Finance Australia Pty Ltd, for the purposes described in this policy.
• To trusted partners and service providers — who assist us in operating our business and delivering services, subject to appropriate confidentiality and privacy obligations.
• With your consent — where you have given us permission to share your information.
• In connection with business transfers — in the event of a merger, acquisition or sale of assets.
• Where required by law — to comply with legal obligations, court orders or regulatory requirements.

Overseas disclosure

Some service providers may store or process personal information outside Australia, including in the United States.

Security

Your personal information is stored in a manner that reasonably protects it from misuse, interference and loss. Information is retained for a minimum of 7 years or as required by law.

Access and correction

You may request access to or correction of your personal information by contacting us using the details below.

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your complaint in a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

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